100H OPPORTUNITY POTLUCK

Highlights and Key Takeaways from GrowthLab #8

25 AUGUST 2020

Share on facebook
Share on twitter
Share on linkedin
Share on email

Welcome to the science and practice of continuously mapping your most relevant opportunities for business growth and market impact – this time we’re doing it potluck style! I love the potluck action – not knowing what business cases our community feeds us. Miguel and I, having to think on our feet with the very real possibility of embarrassing ourselves in front of our live audience, apply our practices to real-life market challenges. But it brings to life what we say about our community of practice: we learn from each other while resolving our own business cases.

Welcome to the science and practice of continuously mapping your most relevant opportunities for business growth and market impact – this time we’re doing it potluck style! I love the potluck action – not knowing what business cases our community feeds us. Miguel and I, having to think on our feet with the very real possibility of embarrassing ourselves in front of our live audience, apply our practices to real-life market challenges. But it brings to life what we say about our community of practice: we learn from each other while resolving our own business cases.

Andre Yap
Founder & CEO of Ignite House

Share on facebook
Share on twitter
Share on linkedin
Share on email

The Value of Asking
the Right Questions

POTLUCK SERVING #1:
KWENTONG BARBERO

JC Taruc, Manager of Felipe & Sons Barberdashery

Breakthrough: “Drive more people in our barberdashey and increase occupancy rates.”

Our first serving starts from 40:18 to 59:02.

As a barbershop and haberdashery with multiple branches all over Metro Manila, our usual customers are not coming in as much anymore because of the pandemic.

The New Normal has reduced our customer demographic significantly – we don’t do walk-ins anymore, so we do not have new customers.

Only our valued patrons come back every 3-4 weeks.

Tailoring and haberdashery operating have been significantly affected, so our main focus is on the barbershop operations
The main objective is to drive more people into our Barberdasheries while maintaining proper COVID-19 safety protocols

PABAON FROM THE COMMUNITY

POTLUCK SERVING #2:
THE HR DILEMMA

Sonnie Santos, Talent & Culture Architect, Cyber Wellness Designer, HR Management Mentor and Coach, Entrepreneur, Consultant, & Community Builder.

Breakthrough: “How do we protect HR professionals from being mistreated by their employers and how do we empower them to be more assertive?”

Our second serving starts from 59:53 to 1:48:24.

This case revolves around 3 stories:

An HR employee working during the quarantine period

  • She was asked by management to work at home, but without pay. She willingly chose to work in order to help and support the company
  • When the lockdown was lifted she was required to report on site, but having no access to public transportation she couldn’t report to work
  • She was issued a report to work order, meaning she’d lose her job if she failed to show up
 

Another employee was assigned as Head of Crisis Management

  • She was provided no assistance or support from top management and was just left to run things on her own.
  • Understandably, it didn’t take long for her to get burned out and quit. She was only given relief after she complained.

 

An HR department serving as a sacrificial lamb

  • Top management wanted to do some unethical practices regarding employees

 

The common thread among many employees is that they are not voicing out their concerns. They are hesitant to speak up out of fear of losing their jobs or because top management is ignorant of labor codes and employee welfare.

PABAON FROM THE COMMUNITY

KEY TAKEAWAYS

Finding relevance is crucial in the new normal – we have to find ways to better relate with our customers despite the limitations that the pandemic presents. If you can’t get your customer to come to you, you have to go to them. Finding relevance entails connecting with your customers in ways that were not possible or plausible pre-pandemic. It’s also important to note that learning the practice of asking the right questions can help you find the relevance you need to connect with customers and find innovative solutions.

Kahlil

The pandemic has highlighted the difficulties Human Resource departments are going through. HR departments are taking a beating in balancing the needs of top management while also addressing the needs of individual employees under their care. We have to empower our HR departments and practitioners of our organizations and ask the relevant questions concerning their difficulties during this pandemic. Our organizations cannot survive this pandemic without the work and presence of HR professionals.

MARK

You need to ask the right question to get the right answer/solution to the problem. But how will I know if I’m asking the right question? It is by continuously asking & listening to other people’s ideas & questions. Sometimes the right questions and the right answers can be found in other people’s thoughts so it’s always important to ask and learn.

SHANICE

Redefine your strategic intent from the usual suspects to an “opportunistic” strategic intent. Intimacy with real stories makes the problems more compelling to solve.

 

AILEEN

We always start with questions: right (interesting and bolder) questions are the fundamental units of innovation.

HARVEY

People’s mindsets have changed dramatically because of the pandemic. If we don’t connect with our stakeholders on a deeper level, solutions or interventions won’t be as real as it should be. Only people who care enough would take the time to ask the right questions. Those who don’t, would just dive into the fun part of coming up with ideas, and that won’t suffice.

Joana

WHAT ABOUT YOU?

As a community of practice, we learn from and with each other.
We’d love to hear your key takeaways too! 

We want to learn from you!
Please add your Key Takeaway to claim this card.

RESTART app

COMING SOON